Return & Exchange Policy

We want you to love your Elor Nails — and if something isn't quite right, we'll do our best to make it easy for you. Here's everything you need to know.

30-Day Easy Returns

Changed your mind? You have 30 days from delivery to send your order back for a full refund of the item price or an exchange. If more than 30 days have passed, we're not able to offer a refund or exchange — but do reach out, and we'll always try to help.

What We Ask For

So we can look after your return quickly, your item should be:

Unused and still in its original packaging
In the same condition as it arrived (no wear, damage or alterations)
Accompanied by your order number or proof of purchase

A small hygiene note: for hygiene reasons, we're not able to accept sets that have been worn, tried on or taken out of their packaging — thank you for understanding. This never applies to items that arrive damaged or faulty.

How to Start a Return

Email us at support@elornails.com with your order number and a quick note about why you're returning
We'll reply within one business day with simple step-by-step instructions
Pop everything back in its original packaging (or something similar) — it doesn't need to be perfect
Send it to the return address we share with you. Return shipping is covered by you, and we'd recommend a trackable service, as we're not able to take responsibility for parcels lost on the way back

📦 Return Shipping

We keep shipping simple and transparent: return shipping is covered by you, and the original shipping fee cannot be refunded. If the return is because of a mistake on our side, we take care of it for you.

Refunds

Once your return arrives, we'll take a look and let you know as soon as it's approved
Approved refunds go back to your original payment method within 3-5 business days
You'll get a confirmation email the moment it's issued
As above: original shipping charges aren't refunded and return shipping is covered by you — unless the return is our mistake, or your item arrived damaged

Exchanges

Rather swap the style or size? Just let us know within 30 days and we'll happily help you exchange your set. We'll get your new set on its way as quickly as we can — subject to stock availability.

💛 Damaged or Defective Items

We're sorry if that happened. If your order arrives damaged, defective or incorrect, get in touch within 7 days of delivery with a few photos of the issue, and we'll send a replacement or issue a full refund — including shipping — completely free for you.

🧼 Not Returnable

Sets that have been worn, used or taken out of their packaging (hygiene reasons)
Gift cards
Sale items marked "final sale"

Questions?

We're always happy to help. Email us at support@elornails.com or visit our Contact Us page — we usually reply within one business day.